Why this matters
Indian AI calling regulation tightened significantly in 2025. Non-compliant vendors have had their telecom access suspended, their principal entity registrations blocked, and their customers caught in the fallout. If your AI calling provider isn't deeply compliant, your telecom access is at risk — not just theirs.
We've built telecaller.ai with Indian compliance as a foundational requirement, not a checkbox. Here's what we do.
The framework
Six layers of compliance, configured for every client.
TRAI Telecom Commercial Communications (TCCCPR 2018, amended 2025)
We operate as a registered telemarketer under TRAI's framework. All outbound calls are routed through approved number series. All campaigns are registered with Principal Entity binding. DLT template approval is handled for every client workflow.
DND (National Customer Preference Register)
Every outbound call is scrubbed against the live DND registry within 60 seconds of dialing. Any number registered on DND for our client's category is auto-skipped. We maintain an audit log of every DND check for every call, available for regulatory review.
Consent-based calling only
We only call leads who have inquired in the last 48 hours — meaning they've explicitly shared their number for a purpose directly related to the call. We do not accept cold databases, purchased contact lists, or scraped phone numbers as call inputs. This is a hard rule, not a preference.
AI disclosure
Every AI agent discloses its nature in the opening line of every call, in the language the call is conducted in. Callers are informed they're speaking to an AI assistant and offered a path to a human at any time.
DPDP Act 2023 (Digital Personal Data Protection)
All caller data is stored in India, encrypted at rest and in transit. Data retention follows DPDP principles — we delete personal data upon client request. Clients act as Data Fiduciary; we act as Data Processor under contracted terms. A signed Data Processing Agreement is part of every onboarding.
Call recording consent
Every call includes explicit recording disclosure. Recordings are accessible only to the client, encrypted, and auto-deleted per the retention policy of the client's plan.
For you
What this means for you.
You never face a TRAI complaint from our operations.
We bear the operational burden of compliance. You sign one DPA, and we handle DLT registration, DND scrubbing, AI disclosure, and recording consent from there.
Your data stays in India.
Caller data is hosted on India-based infrastructure. No cross-border transfer, no foreign subprocessor concerns.
Audit trails are real.
If a regulator asks for a call log, consent record, or DND check history, we produce it within 24 hours. Every call is traceable.
If regulation changes, we adapt — you don't.
TRAI updates happen often. We track every amendment and update our framework within 30 days of notification. Your operation keeps running without compliance firefighting.
Want our full compliance documentation?
We'll send our DPA template, DLT registration certificate, and DPDP data flow diagram before you sign anything. Ask during your demo.
Book a demo